All courses are conducted and assessed in English. Learners need to be able to understand and speak basic English. If a Learner cannot complete assessments in English, they will receive a ‘not achieved’ result and will not be issued a certificate of completion or unit standards for the course.
Please contact our team before the course if a Learner, or anyone in the group, has a learning difficulty, disability, injury or illness that may affect their ability to complete assessments. We will accommodate to the extent reasonably practicable. Due to the evidence requirements for assessments, this may not always be achievable.
Physical requirements for each course are listed on the relevant course pages. These are in place to ensure assessments can be conducted safely and that all evidence requirements are met.
Additional Physical Requirements for Working at Heights (US 23229, 15757)
Working at heights courses are high-risk by nature. Learners must have the physical strength, dexterity, balance, coordination and motor skills required to safely demonstrate competence in the unit standards. Due to load limits specified in manufacturer instructions for our equipment, Learners must be under 150kg to participate.
Learners under 18 years of age must be accompanied by a parent or guardian who is enrolled as a paying Learner on the same course. Full course fees apply to all participants.
Learners must provide photo identification as part of their enrolment on the day of the course. Acceptable forms of ID: driver’s licence, R18 card or passport.
To receive an ‘achieved’ result for certification, a Learner must be present for all lessons and have satisfactorily completed their assessments. If a Learner arrives more than 15 minutes late, the Trainer may refuse entry, as they will have missed part of the course. If this occurs, no refund will be issued, though the Learner may be rescheduled to another course at our discretion.
We recommend arriving 10 minutes before the course starts.
Closed-in shoes are required for health and safety purposes. Comfortable clothing that is easy to move in is required.
All assessments are conducted by PracMed NZ approved Trainers. Instructions, including duration, location, right of appeal and requirements to receive an ‘achieved’ grade, are provided at the beginning of every course.
All courses include a 10–15 minute morning tea break.
Courses running for three-quarters or a full day include a 30 minute lunch break.
Full day courses also include a 10–15 minute afternoon tea break.
Lunch is not provided. While most public venues are near cafés, we recommend checking beforehand or bringing your own food, as the course starts promptly after breaks. Returning
If a Learner has a complaint about the Trainer, course, assessment or venue, please raise it with the Trainer, who may escalate if a satisfactory outcome cannot be reached.
If a Learner would prefer not to speak with the Trainer, written complaints can be directed to:
PracMed NZ General Manager
PO Box 11548, Palm Beach, Papamoa, Bay of Plenty, 3151
contactus@pracmednz.com
If the outcome of our complaints process is not satisfactory, concerns may be raised externally. The New Zealand Qualifications Authority’s website provides information on the avenues available: www2.nzqa.govt.nz/about-us/contact-us/complaint/education-provider/other-organisations/
PracMed NZ may withdraw any Learner from a course at any stage if:
PracMed NZ collects medical information via the enrolment form to ensure Trainers are aware of any health and safety risks. Where a Learner fails to disclose a relevant condition and injury or aggravation occurs as a result, PracMed NZ accepts no liability.
PracMed NZ is required by law to collect and store personal data including (but not limited to) enrolment information and assessment details, in line with the Privacy Act and Private Training Establishment registration requirements set by NZQA. From 1 July 2025, all Learners who receive an ‘achieved’ result will have their results uploaded to their NZQA Record of Achievement, if unit standards are applicable to their course.
Any personal stories or anecdotes shared by the Trainer or other Learners are expected to be treated with confidentiality and respect, in keeping with a positive and comfortable learning environment.
Questions or concerns can be directed to the General Manager at contactus@pracmednz.com.
By enrolling in a course, Learners accept and acknowledge the following: