Thank you for visiting and shopping at PracMed NZ Ltd, trading as PracMed NZ. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for orders placed within New Zealand will be calculated and displayed at checkout at a flat rate.

For custom orders, shipping charges will be calculated on the quote.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addressesPracMed NZ ships to physical addresses within New Zealand.

It is not possible to deliver to a PO box.

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

PracMed NZ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.