For online orders:

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer a no questions asked returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original product packaging
• Returned items must have no visible signs of wear or use

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return, and the reason for return.
2. Returning the product:
   1. If the return is a PracMed NZ issue (i.e. a product is or was incorrectly advertised product etc), we will send you a prepaid return shipping label and will send you the new product (if applicable). There will be no cost to you.
   2. If the return is a change of mind or incorrect purchase, we’ll arrange a return shipping label and will charge you for shipping for the return and the replacement (if applicable).
3. Refunds and exchanges will be processed within 5 working days of receiving the return at our depot.