Kiwi Veteran Owned & Operated
Kiwi Veteran Owned & Operated
All courses are conducted and assessed in English, therefore we require all students to have an ability to understand and speak basic English. An inability to pass the assessments in English will result in a ‘not achieved’ result and the student will not receive a certificate of completion or the Unit Standards for this course.
Please contact our friendly team prior to the course commencement date if you believe you, or any member of your group, may have any learning difficulties, disabilities, injuries or illnesses which may affect your ability to complete assessments. We will do our best to accomodate, however in order to achieve the necessary evidence requirements for the assessments, this may not always be possible.
Physical requirements for each course are listed in the course information on the course pages. These are in place to ensure assessments are able to be conducted in a safe manner, and that all evidence requirements are met.
Additional Physical Requirements for Working at Heights (US 23229, 15757)
Working at heights courses are, by nature, high-risk. Students are required to have the physical strength, dexterity, balance, co-ordination and motor skills required to safely demonstrate competence in the unit standards. Due to the load limits specified by the manufacturers instructions on our equipment, students must be under 150kg in order to participate in these courses.
Students need to provide photo identification as part of their enrolment procedure on the date of their course. Acceptable forms of ID include: drivers licence, R18 card or passport.
In order to receive an ‘achieved’ mark for certification, you will need to have been present for all lessons and satisfactorily completed your assessments. If you are late more than 15 minutes, the Trainer may refuse entry as you will have missed part of the course. If this occurs, you will not be issued a refund, but may be rescheduled to another course at our discretion.
We recommend arriving 10 minutes prior to the start of class.
Closed in shoes are required for Health and Safety purposes. Comfortable clothing that is easy to move around in is required.
All assessments are conducted by PracMed NZ Training Solutions Ltd (PracMed NZ) approved Trainers. Instructions for the assessments are provided in class, detailing the duration, location, right of appeals and requirements to receive an ‘achieved’ grade.
All courses will have a 10-15 minute morning tea break.
Courses that run for three-quarters or a full day will have a 30 minute lunch break.
Full day courses will have a 10-15 minute afternoon tea break.
Lunch is not provided in our courses. Although most of our public venues are close to cafes, we recommend checking to see how far away or bringing your own food as the course will start promptly after the break. Lateness back from a break may cause a ‘not achieved’ result.
We offer complimentary tea and coffee for you to enjoy throughout the course.
After the course, you will receive a feedback form to the email address you have provided which allows you to make a confidential complaint or compliment.
Alternatively, if you have a complaint about the Trainer, course, assessment or venue, please discuss it with the Trainer, who may escalate the issue if they cannot come to a satisfactory outcome.
If you do not wish to speak with your Trainer about the complaint, you can write a written complaint to:
PracMed NZ General Manager
PO Box 11548
Papamoa, Bay of Plenty, 3151
or email us at:
If the course you attended was NZQA certified and you are not satisfied with the outcome of the PracMed NZ complaints process, you can progress the complaint to:
New Zealand Qualifications Authority,
PO Box 160
PracMed NZ may withdraw any student from a course at any stage if:
PracMed NZ is required by law to collect and store personal data including (but not limited to) enrolment information and assessment details in line with the Privacy Act and registration requirements.
Any personal stories or anecdotes shared by the Trainer or other students are expected to be treated with confidentiality and respect conducive to a positive, comfortable learning environment.
If you have any questions or concerns, please contact the General Manager at firstname.lastname@example.org.
By enrolling in this course, students will need to accept and acknowledge the following terms and conditions: